Prepare a content calendar per Space for the next quarter (optional).
Invite Members: Use email campaigns and send personalized invitation emails. Encourage members to follow your Member Onboarding and signup using their Email, Social Login, and/or SSO credentials.
Establish community goals and success metrics. Use the next 30-90 days to create a baseline of engagement and retention metrics.
Use Bettermode's Analytic Toolkit to help!
Collect feedback: Create surveys or start a discussion in the community to gather feedback from community members.
Keep connected with the Bettermode Team and Community. Stay informed of new features, upcoming events, and valuable resources!
Try new things! Building a community is a journey, not a destination! Your community will take time to build and should continue to evolve.
At Bettermode, we aim to empower your success with our customer community solution and developers toolkit. To ensure you receive the support you need and understand the services we offer, we’ve outlined the scope of our technical support below.
1. Our Commitment to You
We are dedicated to providing effective and timely assistance for your general inquiries and operational guidance related to our product. Our goal is to ensure you can fully leverage our platform for your business objectives.
2. Scope of Technical Support
Basic Troubleshooting: Assistance with common issues in the main application.
Navigation Help: Guidance on using features within our toolkit.
Documentation Direction: Referral to specific sections of our comprehensive documentation for detailed queries.
Account Support: Assistance with login, access issues, and account management.
General Inquiries: Addressing questions about the toolkit’s capabilities and basic operational use.
3. Beyond Our Support Scope
We focus our support on the operational use of our product. Therefore, we do not provide in-depth technical support or consultation for API, Webhooks, and custom integration, which includes:
Custom API integration and development.
Detailed guidance on Webhook implementation.
Performance optimization for custom integrations.
Development of custom features using our toolkit.
Consultation on data security compliance for custom integrations.
Guidance on how to embed our platform into other web or mobile applications.
4. Advanced Technical Needs
Expert Consultants: We have a network of trusted third-party consultants who specialize in our platform. They can provide in-depth technical assistance, custom integration services, and strategic consultation. If your needs extend beyond our support scope, our team will happily refer you to an appropriate consultant from our network.
Documentation and Forums: Additionally, our extensive documentation and Devhub community forum are great resources for guidance and peer-to-peer support.
5. Feedback and Continuous Improvement
Your feedback is crucial to us. Please share any suggestions or comments to help us improve our support and resources.
6. Contact Us
For support within our defined scope, you can contact our team as instructed here. For advanced technical needs, access our documentation at developers.bettermode.com, or join discussions in our community Devhub.
Setting up your community
One of the first things that you should do when you create your community is to set up your custom domain or subdomain.
Once you have moved to a custom domain or subdomain, the next thing to do is to configure the Access and Registration.
Community Access: Public, Private, or Hybrid.
Registration: Public, Invite-only, Any can invite.
Authentication methods: Email Login, Social Login, Single Sign-On (SSO).
Next, set up your Community Structure by adding Collections and Spaces.
Remember, less is more! More the Community Structure simple and easy for your members.
After creating the Spaces, adjust the default settings in your community.
Apply default spaces for new members to join automatically.
Configure default notification settings for each Space.
Next, brand your community! Configure the theme, customize the navigation, and add custom blocks to enhance the Spaces.
Explore the App Store. Connect your community with your technical stack. Bettermode offers a series of apps that can be installed to unlock your community's full potential.
If you need a specific functionality and can't find a good match on the App Store, get creative with custom apps. Use the Developer Portal to connect to API and webhooks, and build an app yourself!
Lastly, seed some content in the community.
Invite Teammates. Managing a community takes a team effort. Now it's time for you to invite your team so you can collaborate and get all the help to manage the community effectively. You can select from the following 3 roles for the members: Admin, Moderator, or Member.
Community Testing. It goes without saying that testing the community before the public launch is critical.
Some of the basic scenarios to test:
Try to register and make sure it works based on your access and registration settings.
Post different types of content and make sure they work properly.
Make sure the community is working well on both desktops and mobiles.
Test the email notification and make sure it’s working well.
See if the third-party app integrations are working correctly or not.
The average beta launch lasts typically between 2–6 weeks. However, the test cases will hugely differ from community to community, since they are all unique. Our goal here is to start with a community that will establish trust in your brand by avoiding common pitfalls.
Seed more content. Continue to seed content in the community with your Beta Members. This will help members get a sense of how they can contribute to the community and participate.
Collect Feedback from your Beta Members
Create a Member Onboarding Journey to help guide new members based on the feedback collected from Beta Members.
